Complaints Procedure

Dr Ranjbar Aesthetics

Last updated: 13 November 2026

We want every patient to be happy with their care. If something has gone wrong, please tell us. Raising a concern will never affect the care you receive from us.

1. Who to contact

Email: [email protected]
Post: Dr Ranjbar Aesthetics, 7 Fellgate Court, Newcastle-Under-Lyme, ST5 2UA
Phone: 07546237584 (we will ask you to confirm a phone complaint by email or letter, or we will write down what you tell us and send it to you to check)

Complaints are handled by Jacob Ranjbar, who runs the clinic.

2. What to include

Please tell us:

your name and how to contact you;
the date of your appointment or treatment, if it relates to one;
what went wrong; and
what you would like us to do to put it right.

If you have photographs of a problem after treatment, you are welcome to send them.

If you are worried about a reaction or side effect after treatment, contact us straight away on 07546237584. If it is urgent or you feel unwell, call NHS 111, or 999 in an emergency. Do not wait for the complaints process.

3. What happens next

Acknowledgement: we will acknowledge your complaint within 5 working days.
Looking into it: we will review your records, consent form and any photographs and we may invite you to a free review appointment to look at the treated area.
Our response: we aim to send you a full written response within 14 working days of receiving your complaint. If we need longer, we will tell you why and give you a new date.
Putting it right: if we got something wrong, we will say so and explain what we will do. That may include a free corrective or follow-up session, a partial or full refund, or another remedy that is fair in the circumstances.

4. Complaints about your personal data

If your complaint is about how we have collected, used, stored or shared your personal data, you can send it to [email protected] or [email protected].

We will acknowledge it within 30 days of receiving it at the latest (normally within 5 working days).
We will then investigate it and tell you the outcome and what we have done about it without undue delay.
You can also complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint, 0303 123 1113, or Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

5. If you are not satisfied with our response

If you are still unhappy after our final response, you can:

contact the Citizens Advice consumer helpline on 0808 223 1133 or at citizensadvice.org.uk, which can give you advice and refer your complaint to Trading Standards;
for complaints about personal data, contact the Information Commissioner's Office (details above);
bring a claim in the county court. Claims up to £10,000 are normally dealt with in the small claims track.

If we cannot resolve your complaint, we will tell you in our final response and give you details of any independent dispute resolution service that is available and whether we will take part.

6. Records

We keep a record of each complaint, what we did and the outcome, for 8 years, together with your treatment record. We use complaints to improve how we work.

This procedure does not affect your legal rights.

1. Who to contact

Email: [email protected]

Post: Dr Ranjbar Aesthetics, 7 Fellgate Court, Newcastle-Under-Lyme, ST5 2UA

Phone: 07546237584 (we will ask you to confirm a phone complaint by email or letter, or we will write down what you tell us and send it to you to check)

Complaints are handled by Jacob Ranjbar, who runs the clinic.

2. What to include

Please tell us:

your name and how to contact you;

the date of your appointment or treatment, if it relates to one;

what went wrong; and

what you would like us to do to put it right.

If you have photographs of a problem after treatment, you are welcome to send them.

3. What happens next

Acknowledgement: we will acknowledge your complaint within 5 working days.

Looking into it: we will review your records, consent form and any photographs and we may invite you to a free review appointment to look at the treated area.

Our response: we aim to send you a full written response within 14 working days of receiving your complaint. If we need longer, we will tell you why and give you a new date.

Putting it right: if we got something wrong, we will say so and explain what we will do. That may include a free corrective or follow-up session, a partial or full refund, or another remedy that is fair in the circumstances.

4. Complaints about your personal data

If your complaint is about how we have collected, used, stored or shared your personal data, you can send it to [email protected] or [email protected].

We will acknowledge it within 30 days of receiving it at the latest (normally within 5 working days).

We will then investigate it and tell you the outcome and what we have done about it without undue delay.

You can also complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint, 0303 123 1113, or Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

5. If you are not satisfied with our response

If you are still unhappy after our final response, you can:

contact the Citizens Advice consumer helpline on 0808 223 1133 or at citizensadvice.org.uk, which can give you advice and refer your complaint to Trading Standards;

for complaints about personal data, contact the Information Commissioner's Office (details above);

bring a claim in the county court. Claims up to £10,000 are normally dealt with in the small claims track.

If we cannot resolve your complaint, we will tell you in our final response and give you details of any independent dispute resolution service that is available and whether we will take part.